Privacy Policy
Clear boundaries. Human language.
Privacy should be clear, calm, and easy to understand. This page explains how the Elyvia website and app handle information, including information used by AI-powered features.
The short version
- The public website is designed to collect as little information as possible.
- Google Gemini generates Elyvia's conversational responses, and ElevenLabs generates Elyvia's voice.
- Nothing is transmitted to these AI services until you explicitly agree.
- Information shared with these services is limited to your messages, preferred name, and mood context.
- We do not sell your personal information.
- Please do not submit medical, crisis, or highly sensitive information through website forms or email.
- Elyvia is an AI emotional companion, not a therapist, counselor, doctor, or crisis service.
- Journal entries are associated with your Elyvia account. Removing the app’s local data is different from requesting deletion of account data.
1. Who We Are
Elyvia is the official AI emotional companion from Lumora Amor. This Privacy Policy explains how the Elyvia website and app handle information, AI conversations, contact requests, analytics, cookies, and privacy choices.
2. What the Website Collects
The public website is informational. Android waitlist sign-ups are not open, and no email is collected through a signup form on this website.
If you email Elyvia, we receive the email address and message content you choose to send. Basic server logs from the hosting provider may include IP address, requested URLs, user agent, date, time, and security-related request metadata.
3. What the Website Does Not Collect
The website does not ask you to submit medical records, diagnoses, medication information, therapy notes, trauma details, crisis status, journal entries, voice recordings, or deeply personal mental health stories.
Please do not submit protected health information or sensitive mental health details through website forms or email.
4. How Elyvia Works (AI Transparency)
Google Gemini generates Elyvia's conversational responses. ElevenLabs generates Elyvia's voice.
Before any AI feature is used, Elyvia shows you a consent screen that explains how these services work. Nothing is transmitted until you explicitly agree.
Information shared with Google Gemini or ElevenLabs is limited to:
- Your messages
- Your preferred name
- Your mood context
No extra personal data is shared. Elyvia uses the paid Google Gemini tier, and conversations are never used to train AI models.
5. Data Storage and Privacy
Elyvia is designed with privacy in mind.
Journal entries are associated with your Elyvia account. Some settings and preferences may also be stored locally on your device. The published release notes describe the journal as private to your account.
Certain AI-powered features require communication with Google Gemini or ElevenLabs to provide conversational or voice functionality after you consent.
Conversation and voice features involve the services described above. For questions about the information retained by Elyvia or its service providers, contact us before sharing sensitive information.
6. Analytics and Cookies
The public website does not include Meta Pixel, TikTok Pixel, Google Ads tracking, Hotjar, FullStory, session replay, behavioral advertising pixels, or embedded analytics scripts. The site does not set first-party cookies through its own JavaScript.
7. Third-Party Services
The app uses Google Gemini for AI-powered conversations and ElevenLabs for voice generation after you consent. The website loads Google Fonts to display Elyvia's typography. When a page loads, Google Fonts may automatically receive technical information such as your IP address, browser details, and the requested font files.
The website may also link to Google Play, YouTube, TikTok, and email services. These third parties may receive identifiers such as IP address, browser or device information, cookies, account identifiers, message content you send them, or the fact that you clicked a link.
8. Important Note
Elyvia is an AI emotional companion, not a therapist, counselor, doctor, or crisis service.
It doesn't provide medical advice, diagnosis, or treatment. It can't replace professional care or a licensed provider's judgment.
If you're in crisis, thinking about self-harm, or feel unsafe, please don't rely on Elyvia. Reach out to emergency services or a crisis hotline right away.
Elyvia can listen, reflect, and support your emotional self-expression. But when your safety is at risk, human help matters most.
9. Account Data and Deletion
Your journal is tied to your account. Deleting the app from a device does not by itself establish that account data has been deleted.
You can remove locally stored app data using your device’s controls. For account data or a deletion request, contact Darrell.CollinsII@elyviaapp.com.
10. Your Choices & Control
You can choose “Not Now” on the consent screen. Journaling, mood check-ins, and mindful moments can work without AI processing at all.
You can withdraw consent anytime in Settings → AI & Privacy. AI processing stops after consent is withdrawn. That settings page also lists which services are used and why.
11. Security
API credentials are not stored inside the app. They are delivered securely at runtime.
12. Contact
For privacy or compliance questions, email Darrell.CollinsII@elyviaapp.com.