1. Who We Are
Elyvia is the official AI emotional wellness companion from Lumora Amor. This Privacy Policy explains how Elyvia by Lumora Amor handles information when you use the Elyvia website, beta links, app experiences, voice-first conversations, journaling tools, emotional check-ins, and related services.
2. Information We May Collect
Depending on how you use Elyvia, we may collect or process information you choose to provide, including your email address, beta access information, journal entries, mood check-ins, reflection responses, voice inputs, transcripts, app preferences, support messages, and other content you submit inside Elyvia.
We may also process technical information such as device type, app version, crash reports, basic usage events, and approximate location or weather-related information if you choose to enable features that need it.
3. How We Use Information
We use information to provide and improve Elyvia, support voice-first conversations, personalize reflections, remember context across sessions when enabled, provide journaling and grounding tools, respond to support requests, manage beta access, maintain app security, and improve reliability.
We do not use your private reflections to advertise unrelated products. We do not sell your personal information.
4. Voice, Journal, and Emotional Reflection Data
Elyvia is designed for deeply personal moments. Voice inputs, transcripts, journal entries, mood check-ins, and reflection content may be processed so Elyvia can respond, help you reflect, and support continuity across sessions.
Please do not share information you do not want processed by Elyvia. You remain responsible for what you choose to enter, say, upload, or save.
5. Third-Party Services
Elyvia may rely on trusted third-party providers for features such as app distribution, beta testing, cloud infrastructure, authentication, voice response, speech-to-text, AI response generation, crash reporting, or email communication. These providers may process information only as needed to provide their services to Elyvia.
Examples may include Apple TestFlight, Google Play, cloud hosting providers, voice providers, AI providers, and app infrastructure services. Their own privacy practices may also apply.
6. Safety and Crisis Flows
Elyvia may include safety flows designed to encourage trusted human help when a user appears to be in danger or emotional crisis. These features are supportive only. Elyvia is not a licensed therapist, medical provider, or emergency crisis service.
If you are in immediate danger or crisis, contact local emergency services or a trusted crisis hotline. In the U.S., you can call or text 988.
7. Sharing and Disclosure
We do not sell your personal information. We may share information only when needed to operate Elyvia, comply with legal obligations, protect rights and safety, prevent misuse, complete a business transfer, or work with service providers that help deliver Elyvia's features.
8. Data Security
We use privacy-minded safeguards designed to protect information from unauthorized access, misuse, or disclosure. No digital service can guarantee perfect security, but Elyvia is built with care for the sensitivity of emotional reflection data.
9. Your Choices
You can choose what you share with Elyvia. Depending on the app version and platform settings, you may be able to delete entries, adjust permissions, disable microphone or location access, manage notifications, use biometric app lock, or contact us about privacy questions.
10. Children's Privacy
Elyvia is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and respond appropriately.
11. Changes to This Policy
We may update this Privacy Policy as Elyvia evolves. When we make changes, we will update the effective date on this page. Your continued use of Elyvia after updates means the revised policy applies.
12. Contact
For privacy questions, contact Lumora Amor at Send a Message.
Elyvia by Lumora Amor.