Safety & Support

Privacy is part of the emotional experience.

The moments you share deserve care. Understand what Elyvia can offer, how information is processed, and when human support matters.

AI Processing Transparency

When you converse with Elyvia, your messages, mood selections, and voice reflections are securely processed through Google Gemini AI to generate her thoughtful, warm replies.

We strictly limit the data transmitted to what is needed to power the conversation. You are always in control of what you choose to share, and you can end conversations or skip any feature whenever you like.

Our Support Boundaries

Elyvia is an emotional wellness companion for self-expression, grounding, and reflection. It is not a therapist, a doctor, a medical provider, or a diagnostic tool.

Elyvia cannot diagnose conditions or replace professional clinical care. Its responses support reflection and should never override professional medical judgment.

Emergency situations

Do not rely on Elyvia for emergency situations. If you are in immediate danger, thinking about harming yourself, or experiencing a crisis, call 911 or contact 988 in the U.S., or use the appropriate emergency or crisis service where you live.

Privacy and safety questions

For privacy requests, deletion requests, or compliance questions, email Darrell.CollinsII@elyviaapp.com.